Process Specialist - Data

Job Summary

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We are seeking a dedicated Process Specialist for our B&L team with 4 to 6 years of experience. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans). This role involves optimizing processes to enhance customer satisfaction and operational efficiency.

Responsibilities

• Oversee the daily operations of the B&L team to ensure smooth workflow and high productivity.
• Provide expert guidance on MS Excel to streamline data management and reporting processes.
• Lead initiatives to improve customer service in the mortgage domain focusing on timely and accurate responses.
• Implement strategies for effective collection and loss mitigation in mortgage loans.
• Analyze process bottlenecks and recommend solutions to enhance efficiency.
• Collaborate with cross-functional teams to align process improvements with business goals.
• Monitor key performance indicators to track the success of implemented strategies.
• Develop and maintain comprehensive documentation of processes and procedures.
• Train team members on best practices and new tools to ensure continuous improvement.
• Ensure compliance with industry regulations and company policies.
• Conduct regular audits to identify areas for improvement and implement corrective actions.
• Provide detailed reports and insights to senior management on process performance and outcomes.
• Foster a culture of continuous improvement and innovation within the team.

Qualifications

• Possess strong technical skills in MS Excel including advanced functions and data analysis.
• Have domain expertise in Customer Service (Mortgage) with a focus on enhancing customer satisfaction.
• Demonstrate experience in Collection-Loss Mitigation (Mortgage Loans) with a proven track record of success.
• Exhibit excellent analytical and problem-solving skills.
• Show strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Display a proactive approach to identifying and addressing process inefficiencies.
• Have the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrate a commitment to continuous learning and professional development.

Certifications Required -

Certified Mortgage Servicer (CMS) Microsoft Office Specialist (MOS) Excel Certification

Experience - 4 to 6 years 

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